Described by the Judges as “impressive and proactive” We are delighted to announce we are winners at this year’s Insurance Times Claims Awards for Claims Service Solution of the Year – General.
Throughout the Covid-19 pandemic, we have designed a whole new process to deliver every on-site subsidence repair project. In partnership with Sedgwick and Legal & General Insurance (part of LV= Insurance Group), Geobear redesigned our end-to-end process to meet the Covid-19 challenge.
- Over 600 properties suffering from subsidence were safely stabilised during lockdown restrictions
- Ninety-eight percent of planned projects were completed on time during the pandemic
- We achieved an NPS score of 73.1, with an average rating of 9.2 / 10 through the pandemic
Judges Comments: “Impressive, pro-active, yet simple. They identified a problem and came up with a solution that was clearly the right one, as evidenced by the metrics. The tone of the video to reassure their customers was superb.”
