---
title: Winners! Claims Service Solution of the Year (General) Geobear, Sedgwick and Legal & General | Geobear
description: "Described by the Judges as \"impressive and proactive\" We are delighted to announce we are winners at this year's Insurance Times Claims Awards for Claims"
---

[Company Blog | Geobear ](https://www.geobear.com/en-gb/company/blog)

# [Winners! Claims Service Solution of the Year (General) Geobear, Sedgwick and Legal & General | Geobear](https://www.geobear.com/en-gb/company/blog/winners-claims-service-solution-of-the-year-general-geobear-sedgwick-and-legal-general)

 Written by [Admin](https://www.geobear.com/en-gb/company/blog/author/admin) | Oct 30, 2025 5:29:03 PM

Described by the Judges as “impressive and proactive” We are delighted to announce we are winners at this year’s Insurance Times Claims Awards for Claims Service Solution of the Year – General.

Throughout the Covid-19 pandemic, we have designed a whole new process to deliver every on-site subsidence repair project. In partnership with Sedgwick and Legal & General Insurance (part of LV= Insurance Group), Geobear redesigned our end-to-end process to meet the Covid-19 challenge.

- Over 600 properties suffering from subsidence were safely stabilised during lockdown restrictions
- Ninety-eight percent of planned projects were completed on time during the pandemic
- We achieved an NPS score of 73.1, with an average rating of 9.2 / 10 through the pandemic

 

> Judges Comments: *“Impressive, pro-active, yet simple. They identified a problem and came up with a solution that was clearly the right one, as evidenced by the metrics. The tone of the video to reassure their customers was superb.”*

[View full post](https://www.geobear.com/en-gb/company/blog/winners-claims-service-solution-of-the-year-general-geobear-sedgwick-and-legal-general)

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